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Reliable Near-shore IT Outsourcing partner

 

Value Proposition [READ MORE] 

  • Expertise in specific sectors (Healthcare, Pharmacy, SME, Telecommunication, Manufacturing, Public sector; over 20 years of experience
  • Implemented Quality Assurance standard (CMMI ML2 SCAMPI A)*
  • Strong middle management team, experienced in Project Planning, Project Monitoring and Control
  • International project experience (Switzerland, UK, Denmark, Bulgaria, Serbia, Canada and USA).
  • Customer care and customer satisfaction are - company’s top priorities
  • Efficient technical support
  • Partnerships with other ITO vendors (local and international ones), in order to fulfil missing expertise and/or capacity needed by the client
  • Capability to lead MSI (Multi Sourcing Integration) projects
  • Motivated personnel fluent in English language, with high attitude in performing work  tasks
  • Changed geo-political position of Macedonia brings additional benefits to the ITO customers (EU member candidate, proximity to major EU markets, cultural similarity and improved business environment)

 
IT Outsourcing services [READ MORE] 

Fields of expertise [READ MORE]   

  • Mobile solutions for ERP, CRM and eCommerce systems;  Cloud and Intranet based (development, implementation, tech. support); supported clients: Android, iPhone, BlackBerry;  
  • Business Intelligence services (Reporting, Data integration, OLAP implementation) based on Open Source (Pentaho, BIRT, Jaspersoft) and vendor's specific products (IBM/SPSS);
  • Bespoke software development, web based and mobile (including BPA, software development, testing, deployment and tech. support/maintenance)
  • Software Testing services (mobile and desktop solutions on various platforms)
  • ERP, CRM, CMS and eCommerce solutions based on Open Source and Vendor specific (Pantheon, SugarCRM, SalesForce, Joomla, WordPress, Drupal, Magento, phpBB): Implementation, tech. support, vertical solutions development
  • Quality Assurance services (Outsourcing and Consulting), based on CMMI SPI processes (Requirements Management, Project Planning, Risk Management, Project Monitoring and Control, Supplier Agreement Management, Measurement and Analysis, Process and Product Quality Assurance, Configuration Management)
  • ASP services (Hosting + Technical support; dedicated/shared servers and cloud based services)
     

 (*) Implemented QA/Management standards and methodologies

The company implemented CMMI ML2/SCAMPI A standard in 2010. Previously, IT Mark Premium (2008), and IT Mark (2006).

IT Mark standard is based on the CMMI (Quality Assurance and Software Process Improvement), ISO17799/ISO27001 standards and 10sqared business assessment method.

CMMI (Capability Maturity Model Integration) is implementation of the CMM methodology developed by the Carnegie Mellon University, USA. 

ISO17799/ISO27001 standards include code of practice and specification/guidance for IT security management. 
10squared is a comprehensive method for evaluating businesses against industry benchmarks.

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