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Call Center features
- IVR System for Technical Support
- Integrated Call Center Application for Operators
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Competitiveness analysis
- Define competitors prices for Rates, Packages and Services
- Analyze competitiveness on the market
- Predict which users can be lost to the competitors
- Marketing campaigns
- Define marketing campaigns
- Analyze effect of the marketing campaigns
- Automated Alerts
- Define rules for automatic alerts
- Support for Email, SMS or Phone Alerts
- Alerts can be set for ASR, ACD, number of failed calls per Customer or Destination, number of failed activations per customer, etc.
- Internet Service Provider (ISP) Billing
- Define Download/Upload Bandwidth limits per customer
- Define Traffic limits per customer
- Define Traffic limits per customer
- Monitor Bandwidth/Traffic usage
- Send one Invoice for all services (Voice and Data) to the customer
- Integration with RADIUS Server
- Support for Broadband, Wireless and WiMax Service Provider
- Contract Management
- Manage Electronic or Printed contracts with customers
- Track dates when contract was signed, and when it will expire
- Trigger internal procedures after a contract is signed, before it expires, or every month while the contract is valid
- Trigger internal procedures after a contract is signed, before it expires, or every month while the contract is vali
- DID number Management
- Sell DID Numbers to Prepaid or Postpaid customers
- Manage Number Segments
- Integration with AEC system for number portabilit
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