Company Profile

GORD Systems is an independent software developer and IT Outsourcing provider. The company, established in 1989, is a leading IT solution provider in the country with significant international projects experience.

The team of experts consists of experienced IT specialists and consultants with deep understanding of the business processes in several industry sectors.

Our software solutions and services aim to help the organizations to improve and automate key business processes, giving them freedom to implement full control over their businesses, and focus themselves rather on business development.

Our mission is to deliver best quality software solutions and IT services, to meet international standards and clients’ specific needs.

We aim to achieve significant sales increase in the EU and USA market in the next 3-4 years, by offering competitive software solutions and services for the global market.

We have a vision, our products and brand name to become worldwide recognized as a seal of quality, product usability and business success.

The company invests in human resources development and implementation of standards for quality management, software process improvement and IT security.

Our expertise in business process improvement and automation, as well as the efficient and flexible policy for customer’s technical support and maintenance, distinguish our company from the others on the market.

General Information


Company’s competences, added value for the clients

  • Expertise in specific sectors (Healthcare, Pharmacy, SME, Telecommunication, Manufacturing, Public sector; over 20 years of experience
  • Implemented Quality Assurance standard (CMMI ML2 SCAMPI A)*
  • Strong middle management team, experienced in Project Planning, Project Monitoring and Control
  • International project experience (Switzerland, UK, Denmark, Bulgaria, Serbia, Canada and USA).
  • Customer care and customer satisfaction are - company’s top priorities
  • Efficient technical support
  • Partnerships with other ITO vendors (local and international ones), in order to fulfil missing expertise and/or capacity needed by the client
  • Capability to lead MSI (Multi Sourcing Integration) projects
  • Motivated personnel fluent in English language, with high attitude in performing work  tasks
  • Changed geo-political position of Macedonia brings additional benefits to the ITO customers (EU member candidate, proximity to major EU markets, cultural similarity and improved business environment)

Fields of expertise  

  • Mobile solutions for ERP, CRM and eCommerce systems;  Cloud and Intranet based (development, implementation, tech. support); supported clients: Android, iPhone, BlackBerry
  • Business Intelligence services (Reporting, Data integration, OLAP implementation) based on Open Source (Pentaho, BIRT, Jaspersoft) and vendor's specific products (IBM/SPSS)
  • Bespoke software, web based and mobile (including BPA, software development, testing, deployment and tech. support/maintenance)
  • Software Testing services (mobile and desktop solutions on various platforms)
  • ERP, CRM, CMS and eCommerce solutions based on Open Source and Vendor specific (Pantheon, SugarCRM, SalesForce, Joomla, WordPress, Drupal, Magento, phpBB): Implementation, tech. support, vertical solutions development
  • Quality Assurance services (Outsourcing and Consulting), based on CMMI SPI processes (Requirements Management, Project Planning, Risk Management, Project Monitoring and Control, Supplier Agreement Management, Measurement and Analysis, Process and Product Quality Assurance, Configuration Management)
  • ASP services

(*) Implemented QA/Management standards and methodologies

The company implemented CMMI ML2/SCAMPI A standard in 2010. Previously, IT Mark Premium (2008), and IT Mark (2006).

IT Mark standard is based on the CMMI (Quality Assurance and Software Process Improvement), ISO17799/ISO27001 standards and 10sqared business assessment method.

CMMI (Capability Maturity Model Integration) is implementation of the CMM methodology developed by the Carnegie Mellon University, USA. 

ISO17799/ISO27001 standards include code of practice and specification/guidance for IT security management.
10squared is a comprehensive method for evaluating businesses against industry benchmarks.


  • Telecommunication: T-Mobile, T-Home,
  • Healthcare: DiaHem Switzerland, Department of Health UK, NGH UK, Clinical Center Skopje, Institute for Public Health Skopje
  • Manufacturing/Pharmacy (ERP, implementation of GMP): Galafarm Skopje;
  • International Org/EU: 
  • NGO: Foundation Institute Open Society
  • EDU: University St. Cyril & Methodius, University of Pittsburgh RM
  • GOV: Ministry of Healthcare of RM, Directorate against money laundry