Heder_VoIP_Billing_1

Logo-GordSys_1.1_827x472_1

Add-on Features

 

  • Call Center features
    • IVR System for Technical Support
    • Integrated Call Center Application for Operators
  • Competitiveness analysis
    • Define competitors prices for Rates, Packages and Services
    • Analyze competitiveness on the market
    • Predict which users can be lost to the competitors
  • Marketing campaigns
    • Define marketing campaigns
    • Analyze effect of the marketing campaigns
  • Automated Alerts
    • Define rules for automatic alerts
    • Support for Email, SMS or Phone Alerts
    • Alerts can be set for ASR, ACD, number of failed calls per Customer or Destination, number of failed activations per customer, etc.
  • Internet Service Provider (ISP) Billing
    • Define Download/Upload Bandwidth limits per customer
    • Define Traffic limits per customer
    • Define Traffic limits per customer
    • Monitor Bandwidth/Traffic usage
    • Send one Invoice for all services (Voice and Data) to the customer
    • Integration with RADIUS Server
    • Support for Broadband, Wireless and WiMax Service Provider
  • Contract Management
    • Manage Electronic or Printed contracts with customers
    • Track dates when contract was signed, and when it will expire
    • Trigger internal procedures after a contract is signed, before it expires, or every month while the contract is valid
    • Trigger internal procedures after a contract is signed, before it expires, or every month while the contract is vali
  • DID number Management
    • Sell DID Numbers to Prepaid or Postpaid customers
    • Manage Number Segments
    • Integration with AEC system for number portabilit
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